Meet the Team

Glen Higson

Managing Director

Glen is the Founder and Managing Director of Bi3, leading a successful management buyout of the company in 2019. He has over 30 years of experience in security technology and has worked for some of the biggest names in the industry. In 2020, Glen created a separate business intelligence division, with the aim of Bi3 becoming as well known in the retail sector as it is for security technology. When not thinking of new ways to improve Bi3 (some of which work!) Glen likes shooting, cycling and football. The younger Glen seen here as Burnley’s first (and only?) yupplie!

Ed Kohut

Technical Director

Ed has over 25 year’s experience in the security industry, and as technical director his knowledge and expertise of innovative and emerging technologies means that he is always searching for new solutions to the challenges that face the industry. Ed enjoys taking his motorbike out on sunny days, and can often be found at racing events around the country (spectating, not partaking!).

Richard Eaves

Head of Business Intelligence & Operations

Richard was promoted to Head of Operations and Head of Business Intelligence in April 2020, when it became a standalone division. Richard’s task is to raise awareness of Bi3’s business intelligence solutions with retailers, leisure attractions and other venues needing better visitor and customer insight. Richard joined Bi3 in 2014 after 10 years in electronic security systems, remote monitoring and product integration. He works closely with all teams throughout the business to deliver operational excellence and first class customer service. Outside of work Richard enjoys country pursuits including shooting (and the associated socialising!).

Chris Eccles

Head of Sales

Chris was appointed Head of Sales in the management restructure in April 2020. Prior to that he was the key account manager at Bi3. He has developed a wealth of expertise and knowledge about Bi3’s solutions. Before joining Bi3 Chris studied in New York State on a football scholarship, now spending less time on the field he is a keen Manchester United season ticket holder.

Nick Jurd

Account Manager South

Nick has over 25 years’ experience in the security industry both in the UK and Asia beginning as a technician leading to sales, consultancy and management roles, he has worked for ADT & Chubb as well as smaller niche companies performing risk assessments and TSCM (Technical Surveillance Counter Measures) to provide risk mitigation solutions on a variety of sites. Nick has a very diverse experience of companies, products, people, environments and situations. He utilises his security qualifications, including a Diploma in Security & Risk Management, to ensure his clients always receive the correct systems & service.

Joe Bolton

Head of Software & IT

Joe Bolton was promoted to Head of Software and IT for Bi3’s new Business Intelligence division in April 2020. Joe studied Mobile Application Development at Edge Hill University and on leaving University joined Bi3 as part of a Knowledge Transfer Partnership. He helped develop Bi3’s leading V-MAPR (Visitor: Monitor, Alert, Predict, Report) reporting solution for retailers, which can pull in data from pretty much any proprietary software under one reporting platform. Joe enjoys cooking and baking and often brings the fruits of his kitchen into the office for the team to enjoy.

Declan Higson

Digital Marketing Executive

Declan Joined BI3 as an apprentice in 2019 as a Digital Marketing Executive. In this position he will be assisting BI3 as he develops to organise, run and maintain the digital presence of Business Insight 3. Declan Also enjoys spending time with friends & family, golf, F1 and the pub on the weekend.

Adam Kohut

Technical Team Leader

Adam Kohut is Technical Team Leader for the overall Bi3 operation. Adam has been with Bi3 for over six years and has in-depth knowledge about Bi3’s products and can often be found on the phone helping customers with technical questions and providing recommendations about the innovations that would best suit their needs. Adam also delivers technical training and on-site support. Adam enjoys working out in the gym outside of work, and has an avid interest in cars.

Duncan Wood

Repairs Technician

Duncan joined Bi3 in 2015, and has 35 years’ experience in Electronics with 13 years in CCTV. He is a technician within the repairs service, working on the repair of DVR’s, Cameras and associated equipment. Duncan is interested in cycling, golf, football and spending time with family and friends.

Jordan Fisher

Software Developer Apprentice

Jordan is our Software Developer Apprentice, he will be providing technical support to the team while also creating programs for the company. While doing this, he will also complete an 18 month apprenticeship with Baltic Apprenticeships. Jordan previously attended Cardinal Newman College and Sheffield Hallam University where he studied Software Development.
Jordan enjoys playing games, football and hanging out with friends and family.