Business Insight 3 COVID-19 Update

To all Clients, Suppliers and Partners
Business Insight 3 
COVID-19 Update

As the COVID-19 Corona virus continues to spread we are all in exceptional circumstances and unprecedented times. It is the responsibility of Bi3 to ensure the continued safety of our team, clients, suppliers and partners and it is our priority and support our close relationships. With this in mind, we feel that it’s important to communicate our current position.

Business Operations
From tomorrow (18th March 2020) all but skeletal/essential staff will be working remotely from home. We have the systems and technology to function as normal and to continue to service our clients with no reduction in standards and to protect all of our team. All planned meetings and interactions with other persons and businesses will be conducted via remote access until further notice.

Technical Support
Remote technical and phone support for all products will continue in place during our usual hours Monday-Thursday 08:30 to 17:30, Friday 08:30 to 16:30. Please call the regular office number 01772 330 777, option 2. We have currently postponed all engineer site visits and will not be scheduling any further ones until further notice.  

Product Supply & Pricing
We are taking all practicable measures possible to ensure we continue to supply our range of products and services with an uninhibited level of support. As long as there is a functioning transport network to get product to us (and from us to you) we are confident that we will continue to be able to source and supply products. We obviously cannot guarantee that every product will continue to be available or that there will be no lags in supply, but we already have existing contingencies to mitigate supply risk as far as possible.We are already seeing increases in prices in some areas and there are rumors of significant increases in other areas. Supply and demand will determine pricing, however, we are also determined to fix all current pricing and if the situation changes, we will keep you fully informed.

Ongoing Situation
As detailed above we are taking all the necessary steps required to ensure our ongoing operation. We will continue to monitor the developing situation and follow Government recommendations, keeping you informed as we progress through the phases of our Business Continuity Plan.   

As always we are here to assist and support you through these challenging times. Please do not hesitate to contact us at any point.  Stay safe and best wishes from all the Bi3 Team. 
Richard Eaves
Operations Manager
01772 330 777

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